Refund and Return Policy
At GoodBag LLC we strive to provide our customers with high-quality products and exceptional service. To ensure transparency and clarity, we have updated our refund and return policy as follows:
1. Returns and Refunds:
- All sales are final. Once a product is purchased, we do not accept returns or offer refunds unless the item is damaged upon receipt.
- In the event of receiving a damaged product, customers must notify us within 7 days of receiving the shipment. Proof of damage may be required, such as clear photographs of the damaged product and packaging.
2. Process for Damaged Items:
- Upon notification of a damaged item, our customer service team will assess the issue and provide instructions for returning the product.
- Customers may be asked to return the damaged item within a specified timeframe, at which point a replacement product will be issued.
3. Exclusions:
- Items that have been used, altered, or damaged due to misuse or neglect are not eligible for return or refund.
4. Refund Method:
- Refunds for damaged items will be processed using the original payment method or through store credit, as determined by GoodBag LLC.
5. Contact Us:
- For any questions or concerns regarding our refund and return policy, please contact our customer service team at (9170 246-9701.
By making a purchase from GoodBag LLC, customers acknowledge and agree to abide by the terms outlined in this refund and return policy.
GoodBag LLC reserves the right to update or modify this policy at any time without prior notice.
